This Refund Policy was last updated on September 14, 2020
Hostinkos has a 14-days Money-Back Guarantee Program, where you can get a 100% refund from the sign up date. Quite simply, if you’re not fully satisfied with our web hosting services within the first 14 days you may cancel at any time and we will refund in full the price of your hosting, no questions asked. Just let our team know and we will send you the refund.
The following conditions apply in this case:
9.5 We agrees to provide a refund of payment to the client if:
9.5.1 you are within the 14 days money back Guarantee period.
9.5.2 you did not breach the rules of the Terms of Service;
9.5.3 if you previously created an account with Hostinkos, subsequently canceled and signed up again, unfortunately you are ineligible for a refund. The same scenario applies to those who have already opened a second Hostinkos account.
9.5.4 you agree to direct all cancellation requests to Hostinkos via support ticket from your Hostinkos Client Area; and
9.5.5 the cancellation request must include verification of ownership of the hosting account and/or domain(s), as determined by us. The money-back guarantee has a few exclusions. Please note that payments in respect of domain name registrations, domain name renewals, SSL certificate Services, dedicated IP address, VPS server or dedicated server, setup fees, upgrade fees, promotional offers, administrative fees, purchases, custom software install fees, web design fees, SEO fees, and other miscellaneous or expert fees (as more particularly set out at clause 6.12) are non-refundable.
9.5.6 If your purchased Web Hosting service includes a free domain name, the list price for the domain name will be deducted from the refund amount. Please note that if a domain name was included in your hosting, we will continue to provide full DNS services and functionality for the registration period or transfer the domain if requested.
If you’re unhappy for any reason, let us know why. Our friendly support staff is standing by.