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Shqip

24/7 friendly
help and support.

Should you have any questions or encounter a problem, always feel free to contact us by phone, live chat or tickets.

Live Chat

Chat with our team for quick answers on product features, pricing and more.

Click on the Live Chat icon at the bottom of each page of Hostinkos.com website.

Phone

If you prefer to contact us by phone, call us to help you to find the best solution.

044 114 409
+383 44 114 409

Get in touch with us on Viber and WhatsApp!

Tickets

For our clients only, requiring technical, billing, or sales related support. This is the best way to communicate with Hostinkos Support - we respond fast to support tickets.

Open ticket

help@hostinkos.com

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Flexible Support System

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30 Minutes Support Response

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Available 24/7

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Brilliant talented staff

The importance of web hosting support

When choosing a web hosting, it is important to pay special attention to its technical support.

No matter how good the hosting is, you may have problems or questions related to the functioning of your website. To solve these problems and answer the questions, there is technical support service.

You definitely should choose a hosting where technical support works good, fast and around the clock. Best of all is if the hosting support service has several communication tools, such as a phone, e-mail, online consultant or live chat.

Hostinkos believes in the importance of having personalized customer service, to make your experience with us as smoothly as possible. We individually respond to every email we receive - no cut and paste responses.

Read more at About Us

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Support Service

Tasks solved by web hosting support

The main tasks of hosting support is to ensure the operability the server and to answers the users' questions related to the operation of the website.

• Quick troubleshooting of server problems

• Informing the client about the settings of the server and its software

• Website backups at the request of customers

• Informing customers about changes in server settings and software updates, as well as technical work

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Support Response

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Trustpilot Reviews

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Published Articles

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Frequently Asked Questions
When you choose a hosting company, you put your website into their trust. If your business relies on that website, that is a big responsibility to hand over. If they let you down, your entire business could be at risk. It is crucial, therefore, that when you are searching for a hosting provider, you do more than look at the price. You also need to know that your host has the in-house expertise to provide exceptional hosting and customer support. At Hostinkos, this is something we take very seriously indeed.
The type of web hosting you need depends on what you want to do with your site, like whether you want to create a shopping cart, blog, or podcast with a specific Web application. If you're not sure of the type of hosting and/or package that would best suit your needs, you can contact our support team through our live chat or by phone. We can advise you as to which package would best suit your specific needs.
Web Hosting from Hostinkos will be ready to use within 15 minutes of purchasing it. Welcome documentation will be sent to you via email after your order is placed.
Web Hosting from Hostinkos comes with a support team who are highly knowledgeable with all aspects of Linux & Windows Hosting. Telephone support is available during business hours however we do offer comprehensive online support 24x7.
With our Business Plus plan, you can host up to three websites, which is why it’s perfect for new businesses or startups in need of a fast and budget-friendly online presence. And of course, as you grow, you are more than welcome to upgrade to a more powerful and flexible plan to suit your expanding business needs.
Yes you can. Your web hosting plan has a stats program that will report, amongst other things, the number of hits, impressions and unique visitors. These stats use your log files to generate visitor information.
Yes - Absolutely. We would love to host your site regardless of who designed it. Relocating your existing website to Hostinkos is a simple process. We offer free website relocation assistance. If you have access to your existing website files, you can upload them through CPanel or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider. Our support team can help you with this transition should you have any questions or if you encounter any difficulties.
Unfortunately no hosting company can provide 100% uptime. Even the biggest and best multi-million rand and dollar sites go down from time to time due to various unforeseen circumstances. You need to make sure that your web hosting company has done the best they can to ensure the least downtime possible. Make sure that they have systems in place to continually monitor all of the websites they host so that they know if there is a problem as soon as possible.
We go one better. If you're a registered charity, check out our Charity Hosting page for more details.
Once the payment is processed, you will receive a welcome email with your login information (all the information you need to access your Hostinkos hosting account). When you receive this email, your hosting account is ready for use. IMPORTANT: Please check your junk mail folder as well as your inbox. If 24 hours have passed and you have not received all of these emails, please contact us at sales@hostinkos.com. You can also access your account information through the Client Login here on our site.
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Our favourite blog posts.We regularly research and update our blog with original content.