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24/7 friendly
help and support.

Should you have any questions or encounter a problem, always feel free to contact us by phone, live chat or tickets.

About Us # Our Values Help & Support
Live Chat

Chat with our team for quick answers on product features, pricing and more.

Click on the Live Chat icon at the bottom of each page of Hostinkos.com website.

Phone

If you prefer to contact us by phone, call us to help you to find the best solution.

044 114 409
+383 44 114 409

Get in touch with us on Viber and WhatsApp!

Tickets

For our clients only, requiring technical, billing, or sales related support. This is the best way to communicate with Hostinkos Support - we respond fast to support tickets.

Open ticket

help@hostinkos.com

Your concerns are important to us. We promise the fastest assistance and immediate answers.

CEO, Hostinkos

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Flexible Support System

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30 Minutes Support Response

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Available 24/7

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Brilliant talented staff

The importance of web hosting support

When choosing a web hosting, it is important to pay special attention to its technical support.

No matter how good the hosting is, you may have problems or questions related to the functioning of your website. To solve these problems and answer the questions, there is technical support service.

You definitely should choose a hosting where technical support works good, fast and around the clock. Best of all is if the hosting support service has several communication tools, such as a phone, e-mail, online consultant or live chat.

Hostinkos believes in the importance of having personalized customer service, to make your experience with us as smoothly as possible. We individually respond to every email we receive - no cut and paste responses.

Read more at About Us

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Excellent
Trustpilot

Based on 53+ reviews.

Hostinkos has been rated 4.8 out of 5 based on 53+ reviews left on Trustpilot by real Hostinkos clients.

Trustpilot


"The customer service level is up to a responsibility, effectiveness and fast issue solving ability and attitude.. Regardless of the time you ask for support always a Hostinkos representative will be there for you. I am witness by myself for all the service we get per our webpage domains and hosting of emails of our company and brands. Therefore I stronlgy suggest to you..."

Valon Kupa, CEO of Domani Global shpk

Trustpilot


"Really good value for money. Very kind and responsive even with short deadlines, and flexible. Great customer support."

Northern Ireland Co-operation (NI-CO)

Trustpilot


"Die Hostinkos hat die Umsetzung der Die Hostinkos hat die Umsetzung der Kryeziu Group Homepage exzellent gelöst... Auch wenn es mal schnell gehen muss ist Hostinkos stets erreichbar und jederzeit verfügbar. Wir sind sehr glücklich mit einer so kreativen und zuverlässigen Webdesigner wie Hostinkos zusammen zu arbeiten. Auf eine weiterhin gute Zusammnarbeit."

Kryeziu Group

Trustpilot


"It's reliable, feature rich and a very fast service. The customer support is friendly and prompt. Very pleased with the value overall."

Egzon Arifi

Trustpilot


"Jemi shumë të kënaqur me bashkëpunimin që kemi me Hostinkos. Gjithmonë aty kur kemi nevojë për ndihmë, madje edhe në rastet kur kërkesat tona janë jashtë marrëveshjes. Profesional dhe në kohë. Nga përvoja jonë e deritanishme, e rekomandojmë fuqishëm."

Hida Kastrati

Trustpilot


"We are the company "Posta e Kosoves" the leading company in Kosovo. Few months ago we host our web page at Hostinkos servers and just want to say that we are very satisfied with professionality and cooperation of their team, I can suggest their services."

Posta e Kosoves

Trustpilot


"U bënë disa muaj që kam filluar bashkëpunimin me “Hostinkos”, dhe jam jashtëtakonisht i kënaqur si për korrektësinë në ofrimin e shërbimeve, si për cilësinë e këtyre shërbimeve, ashtu edhe për komunikimin dhe mbështetjen tekniko-profesionale..."

Rexhep Kastrati

Trustpilot


"With their professional support, very responsive at any time, we highly recommend Hostinkos. Since the begging of our cooperation, they helped and advised us with very useful ideas for our business. If you are looking for a professional, serious and reliable partner to develop your business, without any hesitation we recommend Hostinkos."

Lena

Trustpilot


"Very good service, fast and stable service. 24/7 support on every time i need. I would recommend everyone."

Fatlum Shoshi

Trustpilot


"Since the beginning of the cooperation, they have been very professional, assisting us at all times, advising us with creative ideas for our business and technically supporting us in every step of development. If you are looking for a serious partner to grow your business I strongly recommend HostinKos."

Arlinda Selmani

Trustpilot


"Sherbimet më të mira në Kosovë, staf profesional dhe shërbime shume të shpejta ndaj klientit. Support 24/7 në çdo rrethanë, Këshilla dhe sugjerime nga stafi i Hostinkos po marrë çdo herë që po kam nevojë..."

Islam Sokoli

Trustpilot


"I enjoy my experience with this company and I would highly recommend it."

Vesa BX

Trustpilot


"I would recommend Hostinkos to all of you who would like professional service with affordable prices for small companies."

Vjosa Haxhidauti Mullatahiri

Trustpilot


"I enjoy my experience with this company and I would highly recommend it."

Vesa BX

Trustpilot


"Professional, excellent support team. Very stable hosting, with an excellent support team, always within minutes responding and helping out with any questions, concerns, or requests I have. I highly recommend them."

BB

Trustpilot


"Excellent Hostinkos. Great job, great team. Perfect."

Zijadin Gashi

Trustpilot


"I chose Hostinkos because they are responsible and professional that helped me find the solutions I needed until I was satisfied."

Burim Berisha

Trustpilot


"This company has helped me create my own personal website with such detail and care. The service has been phenomenal and I recommend to anyone looking to create their own personal or business web page."

Kaltrina Dragusha
Sourced by Google

Trustpilot


"Amazing! In general we are very satisfied with Hostinkos. Their customer service is on top. Looking forward to keep working with them."

Besnik Avdiaj

Trustpilot


Support Service

Tasks solved by web hosting support

The main tasks of hosting support is to ensure the operability the server and to answers the users' questions related to the operation of the website.

• Quick troubleshooting of server problems

• Informing the client about the settings of the server and its software

• Website backups at the request of customers

• Informing customers about changes in server settings and software updates, as well as technical work

Service1 30min.

Support Response

Service1 53

Trustpilot Reviews

Service1 999+

Published Articles

Service1 20k

Facebook Followers
Frequently Asked Questions
When you choose a hosting company, you put your website into their trust. If your business relies on that website, that is a big responsibility to hand over. If they let you down, your entire business could be at risk. It is crucial, therefore, that when you are searching for a hosting provider, you do more than look at the price. You also need to know that your host has the in-house expertise to provide exceptional hosting and customer support. At Hostinkos, this is something we take very seriously indeed.
The type of web hosting you need depends on what you want to do with your site, like whether you want to create a shopping cart, blog, or podcast with a specific Web application. If you're not sure of the type of hosting and/or package that would best suit your needs, you can contact our support team through our live chat or by phone. We can advise you as to which package would best suit your specific needs.
Web Hosting from Hostinkos will be ready to use within 15 minutes of purchasing it. Welcome documentation will be sent to you via email after your order is placed.
Web Hosting from Hostinkos comes with a support team who are highly knowledgeable with all aspects of Linux & Windows Hosting. Telephone support is available during business hours however we do offer comprehensive online support 24x7.
With our Business Plus plan, you can host up to three websites, which is why it’s perfect for new businesses or startups in need of a fast and budget-friendly online presence. And of course, as you grow, you are more than welcome to upgrade to a more powerful and flexible plan to suit your expanding business needs.
Yes you can. Your web hosting plan has a stats program that will report, amongst other things, the number of hits, impressions and unique visitors. These stats use your log files to generate visitor information.
Yes - Absolutely. We would love to host your site regardless of who designed it. Relocating your existing website to Hostinkos is a simple process. We offer free website relocation assistance. If you have access to your existing website files, you can upload them through CPanel or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider. Our support team can help you with this transition should you have any questions or if you encounter any difficulties.
Unfortunately no hosting company can provide 100% uptime. Even the biggest and best multi-million rand and dollar sites go down from time to time due to various unforeseen circumstances. You need to make sure that your web hosting company has done the best they can to ensure the least downtime possible. Make sure that they have systems in place to continually monitor all of the websites they host so that they know if there is a problem as soon as possible.
We go one better. If you're a registered charity, check out our Charity Hosting page for more details.
Once the payment is processed, you will receive a welcome email with your login information (all the information you need to access your Hostinkos hosting account). When you receive this email, your hosting account is ready for use. IMPORTANT: Please check your junk mail folder as well as your inbox. If 24 hours have passed and you have not received all of these emails, please contact us at sales@hostinkos.com. You can also access your account information through the Client Login here on our site.
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Contact information if you are unhappy with Hostinkos.

For any complaints, please e-mail us on complaints@hostinkos.com - this inbox will go directly to our senior management team here at Hostinkos.

Our full complaints procedure
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Hostinkos
Str. 28 Nentori n.n, Dardani, 10 000 Prishtina, Republic of Kosovo. We support social progress including rights for everyone, regardless of sex, race, and religion.
info@hostinkos.com | +383 44 114 409
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